Return Policy:

Can I return my Orders?

Typically, delivered orders cannot currently be returned. Of course, this does not apply in cases of transport damages for which varna.ind.in or a third-party-logistics provider can be held accountable. Please inspect all goods carefully on delivery and immediately inform our customer service ( info@customkart.in ) if you detect any damages or defects within 48 business hours of receiving the order. We will replace the damaged item/s in cases of transport damages for which a third-party-logistics provider or we can be held accountable. In other cases, our friendly customer service will help you handling warranty issues.

Damage Claims or Shortages – Important Notice

Any claims for damage and/or shortages MUST be reported in 48 business hours without exception. Be sure to check your deliveries upon receipt.

We Pay For Return Shipping

We will pay for return shipping only when products delivered are defective, damaged or the wrong product was received from what was ordered and shall be replaced.

Refund Policy:

Mode of transfer of payments:

Refunds will be done through NEFT transfer which will be co-ordinated by our accounts team. The refund duration is 5-10 days from date of cancellation. If you need any clarifications on refunds. Please email us to ( info@varna.ind.in )

What is the cancellation fee?

There is a minimum cancellation fee of Rs.20 which is charged to cover the payment gateway charges. The remaining amount will be transferred after deducting this charge.